FAQ

Frequently Asked Questions
  • Where are you located?

Our registered office is located in Kolkata, West Bengal and our warehouses are located in New Delhi, India and New York, United States. Once you place an order, all of the items ship directly from our United States warehouse to your delivery address.

  • Do you ship internationally?

No, we are currently not shipping to other countries.

  • Do you ship Aerosol products?

Items classified as HAZMAT - Hazardous / Highly Flammable / Corrosive, per the FAA (Federal Aviation Administration) regulation is forbidden to be shipped by Air cargo, hence we do not retail / wholesale Aerosol items. 

  • How can I get free shipping?

The item price is inclusive of Import duty for all orders, hence Import duty is prepaid- you don’t have to pay anything extra at the time of delivery. The item price excludes 18% GST (Goods & Service Tax); hence your final order amount will be Product price+18% GST on pan India basis. The shipping and handling fee for your order is on us. For more info, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you.

  • Where is my order?

The status of your order is easy to find.

  1. Check your email- You are required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order.
  2. Visit the website- Sign In for your Order History at www.mapleherbs.in anytime - you may view information about your most recent orders (including tracking information) as well as past orders.

In case you are unable to get it, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you.

  • Do you price match?

We offer best-in-class supplements and wellness products at very competitive rates and our prices are one of the lowest available in the market. For more discounts on bulk purchases, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you.

  • Price Adjustment Policy

Have you forgotten to add Discount Code on your recent purchase? No problem!

Please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you – we will apply the discount coupon on your order and refund for the same discount amount.

Note – Only one discount code can be applied for any order. 

  • Some of the items I ordered did not arrive with my order. Where are they?

Occasionally, for reasons beyond our control, we run out of stock on certain item/s. We are usually able to replenish stock within a few business days. However, if we can obtain your product within this time, we will delay your order for a few days in order to ship it in its entirety.

If some part your order is Out of Stock for an extended period of time, we will split the order and ship the in-stock products without any delay while placing the remaining item/s on back-order.

Depending on the availability we will either ship the back-ordered item/s when available at no extra shipping cost or cancel that item off your order, and you may reorder it again at a later date. 

  • When will my order ship?

We ship all our orders through our Standard Shipping partners- Delhivery, Blue dart & DTDC. Depending on your delivery pin code, we choose the fastest shipping carrier for you. Delivery typically can take up to 15-20 business days from the order date. At the time of delivery, you may be asked to share an OTP (one-time password), which you will previously receive on your registered mobile number. This process is implemented to make sure that your order does not end up in the wrong hands.

For more details, please refer to our Shipping Policy 

  • Which shipping carrier do you use?

We ship all our orders through our Standard Shipping partners- Delhivery, Blue dart and DTDC. Depending on your delivery pin code, we choose the fastest shipping carrier for you. 

  • Can I cancel my recent order?

We can cancel your order as long as the product has not shipped out of our warehouse. Once the tracking# has been generated and uploaded under your order status, we cannot cancel your order. In that case, you need to refuse delivery of the product or return it to us. On receipt of the product back to our warehouse, we will issue you full refund in 2-3 business days. For further details, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you. 

  • I received damaged / defective item – what should I do?

If you receive a damaged or defective item, contact our Customer Service you are requested to immediately get in touch with us at Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us. Please provide us with your order number and supporting images of the damaged product for verification. We will make every reasonable effort to replace the item in a timely manner or provide refund for the same. 

  • I received wrong product. What should I do?

All our efforts go to make sure that you receive what you have ordered. However, if you think that you have received wrong product, in such cases, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us. Please provide us with your order number and supporting images of the damaged product for verification. We will make every reasonable effort to replace the item in a timely manner or provide refund for the same. 

  • I received less quantity than what I ordered. What should I do?

Short product issue can be the result of quantity mismatch/ listing error/ back-ordered (Out of Stock) items/ human error etc. In such cases, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you.

  • Warm Weather Advisory

During warmer months, customers should consider their shipping destination climate and possible heat exposure that may occur to temperature-sensitive items. We offer expedited shipping methods along with add-on cold-pack services that you may choose to help lower the risk of heat related damage to your products.Please be informed that we may not ship probiotics or gummies in ice-packs nor are they shipped to us from the manufacturing companies cold or in icepacks. However, we do store probiotics properly in our climate-controlled warehouse. There is a lot of misinformation about the stability of probiotic products. Probiotics are actually made to withstand shipping and are overstuffed to compensate for potential die-off. Packages and bottles are hermetically sealed with heat. The plastic sealing helps protect the product from exposure to oxygen, which is what really kills the bacteria. After the package is opened by the customer and oxygen does get into the bottle, it is suggested to follow the directions on the package.

  • How long can probiotics survive without being refrigerated?

Generally, probiotics can survive up to 2 years in the fridge; 10 to 20 years in the freezer; and 6 months at room temperature not above 84 degrees.

  • I live in a warm weather state and my probiotic item was left in the mailbox outside. Is my product ruined due to the excessive heat?

Most probiotics will survive in room temperature up to six months. If exposed to extreme heat, the product may degrade a little but is not ruined. The product is still usable. Please be sure to refrigerate as soon as possible. In the future, if you have concerns, please choose an expedited shipping method.

  • How do you ship gummy vitamins if I order them during summer months?

We may restrict the sale of gummies/ soft gels between June-Oct to stop heat related damage on items which may melt easily.  

  • COVID-19 Advisory Response 

Due to the ongoing COVID pandemic, shipping is generally delayed than usual. Though demand for immunity products is unprecedented, we are working diligently to overcome the challenges presented in these extraordinary times.  We appreciate your patience while you wait a little longer for delivery your package.