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Products are shipped within 3-7 days, subject to availability.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For more information kindly check our detailed document on Shipping and Return policy in the links mentioned below in the 'Know More' tab.
We take care of your concerns while you order at mapleherbs.com- you are requested to immediately get in touch with us, if you have received wrong or damaged products. All discrepancies must be reported to us within 2 days (48 hours) of the delivery of the order.
You can inform us through a call, chat or customer support email (support@mapleherbs.com). Customers may be asked to provide supporting image/s or video, in case of wrong products received. Our team will verify the requests made by the customer within 24 (twenty-four) business hours from the time of receipt of the complaint. Once the claim is verified as genuine and reasonable, mapleherbs.com will facilitate prepaid return pickup for the wrong product delivered. Please ensure, however, that the product is sealed and the tags, boxes and other packaging is intact, before handing over the incorrect item to our return pickup executive.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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